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Patient at GP reception desk

Patient experience of primary care

Every year since 2007 the NHS in England asked patients what they think about their GP practice in a large national survey. The survey findings are intended to inform patients, healthcare professionals and planners about patients’ experience of the care provided by individual practices in England. 

This Highlight shares insights obtained from research using this general practice survey data. We share findings about what patients really think about their care, how this varies for different patient groups and how practices can act on patient feedback.

Published: March 2017

Posted survey

Evidence at a glance

The findings boiled down, alongside practical questions to consider.

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Woman doing computerised CBT programme

The survey and the data it generates

What is the GP Patient Survey and what does it tell us?

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GP appointment

What do patients really think?

 How does the survey data compare to the judgment of trained clinical raters?

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GP appointment 2

Who you are affects the care you get

2009 GP Patient Survey data showed certain patient groups reported more negative experiences than others.

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GP nurse

Using survey data to improve patient experience

 How are practice teams and patient groups using the data to improve their service?

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GP appointment 3

About the research

Find out more about the studies in this area and how their findings fit with current guidance. 

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patients responded to the 2016 GP Patient Survey


GP practices in England amongst which the GP Patient Survey is conducted 

 2.1 million

patients are sent the GP Patient Survey each year



Related Signals

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