The role and the scope of ambulance services has changed radically over recent decades. The ambulance service is now expected to provide complete pre-hospital care.
The majority of 999 calls are not traffic accidents or heart attacks. More typically, calls involve people with complex and ongoing health problems experiencing a crisis. This could be an elderly person with heart failure and diabetes having had a fall, someone with lung disease experiencing breathlessness or a person at risk of suicide ringing in distress.
Care at the Scene brings together recent NIHR research evidence on urgent and emergency care, focused on the ambulance service. It features:
average number of 999 calls treated at the scene, without conveyance to hospital.
calls were made to 999 during 2014/15 - double the number 10 years ago.
Potential saving to the NHS in technology spend identified by PARAMEDIC 2 study.